Refund policy

Every arrangement is hand-made with care using fresh flowers. If you are not completely happy with your order, please contact us within 12 hours of delivery so we can make it right. 

Refunds or replacements may be considered at our discretion in situations where flowers arrive damaged (broken etc.) or are not as described (e.g. incorrect colours). To assist us in assessing the issue, we will request a clear photograph. Please note that once flowers leave our care, we cannot be responsible for, or verify the conditions in which they are stored or handled. 

We cannot offer refunds for change-of-mind or incorrect delivery information provided by the customer.